Policies, Refunds and Exchanges
Refunds and Exchanges
*•✿ INSTANT DOWNLOADS: NO refunds or exchanges due to the nature of digital designs.
Contact me before purchase if you have any questions, and don’t hesitate to contact me if you have any trouble with downloading. I want my customers to always breathe, smile and be happy 🙂
*•✿ All PRINTS
All prints are guaranteed to arrive in excellent condition. If your item is damaged during shipping, please send me a photograph of the damage and I will arrange to have a replacement print sent to you.
I will refund your payment (item purchase price only) or exchange your item if you are not 100% satisfied with your PRINTS up to 2 weeks after you receive them.
You will be responsible for return shipping costs, and ensuring items are appropriately packed and returned in their original condition.
*•✿GALLERY WRAP CANVAS, SHOWER CURTAIN, PILLOW and iPHONE CASES:
All canvas, curtain, and pillows, iPhone cases are custom order. If you place an order by mistake, and the order has not been forwarded to our manufacturer, you can request a refund.
Once your order is forwarded to our manufacturer, no returns and/or cancellations will be accepted. not but I want my customers to be happy and 100% satisfied.
However, after receiving your order, If for some reason you are not satisfied with your purchase, please contact me and I will be happy to try to work something out with you.
Please keep in mind that every computer monitor displays colors a bit differently, so what you see on the screen might vary a little bit from the prints you receive. My studio monitors are professionally calibrated, and coordinated with my labs on a weekly basis to ensure the best possible results.
Due to printing on surfaces other than paper, expect the print colors on all PILLOW covers and IPHONE cases to be slightly different from my original artwork colors.
NOTE: All of the prints in my shop come unmatted and unframed. Prices are for the print only. All images are printed on a premium quality paper, archival canvas or super soft velveteen.
*•✿All Special Orders:
All orders that require special changes from that advertised on Natural Photography Spa are considered non-returnable and are final sales
*•✿ You CAN: re-print the items as many times as you need for your personal use, use my images, after you print them out, in your art and craft projects, incorporate my images in your own craft and art items.
You CAN sell finished tangible items made by you (not printed paper sheets) in a small commercial quantity (up to 150 times each item) on Etsy or other virtual shops, craft and art fairs.
*•✿ You CANNOT:
– Re-sell my digital images, printed paper sheets (or transfer paper sheets) of my images (whole sheet or part of it).
– Put any parts of my design into your own digital collage sheet or in your digital designs and banners and sell it.
– Exhibit the digital images you purchased as they are at any personal virtual shop (you can photograph an item that you have created using my designs and put it in your Etsy shop, your website, blog, etc.)
– Sell my items as a part of Scrap-booking Kits, DIY Kits (e.g. for pendants) or make Supply Stuff based on my images and sell it.
– Mass reproduce (the large-scale manufacturing and the wholesale production, re-sale my digital images on CD’s.
Use my images or part of them in a digital form (e.g for website, blog decoration, banners etc.)
– You CANNOT claim copyright after purchasing. All rights reserved for Irina Wardas -PhotographySpa.
IMPORTANT! If you are selling printed coasters, mini cards, gift cards, gift tags, greeting cards as they are at your virtual shop, you need to give me a credit: “Artist: Irina Wardas, NaturalPhotographySpa ” in the description of each such item and link to my shop: www.NaturalPhotographySpa.com
Remember, only up to 150 items from each design!
*•PERSONAL USE only!
© Copyright Irina Wardas Photography
I currently accept PAYPAL.
If payment made by E-check, no shipment will be made until payment has cleared
✿*•.*** HOLIDAY ORDERING DEADLINES ***✿*•.
Order by these dates for delivery by December 24:
— International: November 30;
— Canada: pillow cases and iPhone cases -December 4th; photo prints: December 9 (with shipping upgrade)
USA: pillow cases, iPhone cases, canvas prints, shower curtains – December 8th
photo prints and calendars – December 17 (with shipping upgrades);
Shipping upgrades are available at checkout. Shipping upgrades apply to prints and calendars only.
✿*•. Keep in mind: all ordering deadlines are suggestions and are not guaranteed.✿*•.
INSTANT DOWNLOADS available immediately for download after payment, and there is no shipping cost. You will get the link to download your image in jpg as soon as the payment is processed.
*•✿ PRINTS *•✿
Orders will be shipped:
Prints up to 12x18: 1 – 3 business days
Prints 16x20 and larger: 5- 10 business days
(If you order on Saturday or Sunday, the next non-business day is the next non-holiday week day)
* Small prints are shipped in a rigid mailer from my studio via USPS Priority Mail or International First Class mail. Larger prints are gently rolled and shipped in a sturdy mailing tube.
*•✿ GALLERY WRAP CANVAS
Orders will be shipped: 5-7 business days
Canvas prints are shipped directly to you from my Professional Lab. Canvases are shipped to US addresses ONLY via UPS Ground in sturdy, waterproof packaging.
Orders will be shipped: 7-10 business days
*Pillow cases are shipped directly from my manufacturer.
Canvas prints and pillow cases are shipped directly to you in order to deliver them safe and in time.
*•✿*•✿All custom / special orders are non-returnable and final sales*•✿*•✿
TRACKING INFO will be sent to you once your items are packed and includes a link to check the status of the shipment. International shipments are not updated outside of the US until delivery is confirmed.
I make no promises concerning the performance of the postal service.
DELIVERY in US:
Your order will be places within 3 days and you should receive:
your prints within 3-5 days (depends on your location)
you will receive your canvas within 7 days
you will receive your pillow cases within 7 days
Delivery outside US:
you will receive your orders within 6 weeks (or sooner). International Orders sometimes get held up in Customs, unfortunately, there is nothing I can do about this. International shipments are subject to your country’s customs and duty (which buyer is responsible for).
Any duties or taxes are the responsibility of the buyer.
If you do not receive your order, and I have given you a tracking number, do check that first. Please wait at least 2 weeks before requesting a replacement for items that do not have tracking numbers. For International orders, check your post office to ensure your package isn’t being held in Customs.
If you have any special requests for changes or products that are not offered on Natural Photography Spa, please Contact Me
I offer discounts on multiple purchases. Please send me a message for more information or check out the DISCOUNT section
Last Updated July 24, 2015